Company description:
Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients’ needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the client’s requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity.
While we adhere to the industry’s best practices, we are also aware that each client’s business operations and requirements are unique, and require distinct solutions. Our clients do not necessarily have to follow our processes – we design our processes to make sure it is aligned to theirs. We are the next generation BPO service provider.
As your COS, we ensure that:
• We understand not only the client’s business requirements but also their business processes, so that we are able to identify the role that we play in the whole scheme of their business operations;
• We employ industry standards and best practices;
• We use the most effective and current tools and technologies in the implementation of a project, ensuring effective operations, measurement of tangible and intangible results and monitoring of processes;
• We deploy only the best talents and skills for a client’s project. To do this, we make sure that our employees share our values and culture, are well-compensated and are happily engaged in their work and service to the clients.
1. Back Office Virtual Assistant
Our Insurance Eligibility Verification team provides accurate, real-time validation of patient insurance, benefit coverage levels, and prior authorization requests for medical equipment pertaining to sleep and respiratory disorders.
Roles and Responsibilities:
-Handles Activities related to verification of medical insurance benefits for clients
-Compiles pre-certification information and forwards to insurance company to establish medical necessity and prior approval.
-Performs regular follow-up calls with insurance companies checking status of prior authorization request. Submits additional documentation, if required.
-Promotes and maintains teamwork with internal and external client associates and Health Plans.
-Participates in training sessions as requested.
-Protects and maintains confidentiality of all records.
-Accurately processes data in central processing software.
-Update Status as appropriate, and documents patient account according to department procedures
-Works minimum 40-hour work week with required overtime as business needs dictate.
Qualifications and Education Requirements:
1. College-level or graduate or equivalent related experience.
2. Prior experience with medical insurance verifications and pre-authorizations
3. Clear understanding of and familiarity with medical insurance benefits.
4. Prior office/clerical experience, preferably in a medical office environment
5. Basic knowledge of medical insurance and terminology
6. Computer literacy in a Windows environment with an emphasis on data entry
2. Accounting Staff
Duties & Responsibilities:
-Candidate will be supporting a New Zealand client.
-Process accounts payable invoices & recording entries in Xero accounting system.
-Monitoring cash-flow and preparing reports.
-Managing and auduting all accounting entries in the Xero accounting system
-Preparing management reports
-Other bookkeeping task assigned by the management.
Qualifications:
-Graduate of Accountancy
-At least 3 years of business advisory work or similar accounts preparation
-Xero certified
-Knowledge of New Zealand Tax
-Technology focused - able to use Xero, Skype, 365, Workflow Max
-Able to maintain client confidentiality
-Candidate must be able to start on April 1st.
3. Technical Support Representative
Key Duties and Responsibilities:
•Maintain Online Support System, and enhance our customer support services procedures
•Undertake excellent phone, email, chat and ticket orientated support to our diverse range of clients to reassure, gather information, set expectations and provide the appropriate response
•Taking ownership of a problem, and be dedicated to proving a solution
•Use internal systems for logging calls, tickets, chats and manage escalation’s
•Report on client support issues, opportunities and assist in enhancing our training programs
•Contribute, question and share knowledge with internal teams for product improvement
Qualifications:
•Outstanding interpersonal skills with a minimum of 2 years professional experience
•Analytical and problem solving skills
•Strong attention to detail, with documentation and processes
•Strong communication, negotiation and relationship building skills
•Ability to work effectively under pressure and to perform well in a team dynamic
•Ability to handle multiple priorities and changing schedules
•A strong understanding of internet based technologies and systems
•Good personal time management & organizational skills
•Ability to achieve effective outcomes involving multiple people
•Call Logging & Help desk experience.
*Candidate must possess a Valid Passport
*Must be fit to travel
*Willing to be trained in Australia for a minimum period of 2 months (all expense paid)
*Must be available to start April 2014
How to apply: careers@nextbposolutions.com
Company: Next BPO Solutions
Contact: Careers Dept.
While we adhere to the industry’s best practices, we are also aware that each client’s business operations and requirements are unique, and require distinct solutions. Our clients do not necessarily have to follow our processes – we design our processes to make sure it is aligned to theirs. We are the next generation BPO service provider.
As your COS, we ensure that:
• We understand not only the client’s business requirements but also their business processes, so that we are able to identify the role that we play in the whole scheme of their business operations;
• We employ industry standards and best practices;
• We use the most effective and current tools and technologies in the implementation of a project, ensuring effective operations, measurement of tangible and intangible results and monitoring of processes;
• We deploy only the best talents and skills for a client’s project. To do this, we make sure that our employees share our values and culture, are well-compensated and are happily engaged in their work and service to the clients.
1. Back Office Virtual Assistant
Our Insurance Eligibility Verification team provides accurate, real-time validation of patient insurance, benefit coverage levels, and prior authorization requests for medical equipment pertaining to sleep and respiratory disorders.
Roles and Responsibilities:
-Handles Activities related to verification of medical insurance benefits for clients
-Compiles pre-certification information and forwards to insurance company to establish medical necessity and prior approval.
-Performs regular follow-up calls with insurance companies checking status of prior authorization request. Submits additional documentation, if required.
-Promotes and maintains teamwork with internal and external client associates and Health Plans.
-Participates in training sessions as requested.
-Protects and maintains confidentiality of all records.
-Accurately processes data in central processing software.
-Update Status as appropriate, and documents patient account according to department procedures
-Works minimum 40-hour work week with required overtime as business needs dictate.
Qualifications and Education Requirements:
1. College-level or graduate or equivalent related experience.
2. Prior experience with medical insurance verifications and pre-authorizations
3. Clear understanding of and familiarity with medical insurance benefits.
4. Prior office/clerical experience, preferably in a medical office environment
5. Basic knowledge of medical insurance and terminology
6. Computer literacy in a Windows environment with an emphasis on data entry
2. Accounting Staff
Duties & Responsibilities:
-Candidate will be supporting a New Zealand client.
-Process accounts payable invoices & recording entries in Xero accounting system.
-Monitoring cash-flow and preparing reports.
-Managing and auduting all accounting entries in the Xero accounting system
-Preparing management reports
-Other bookkeeping task assigned by the management.
Qualifications:
-Graduate of Accountancy
-At least 3 years of business advisory work or similar accounts preparation
-Xero certified
-Knowledge of New Zealand Tax
-Technology focused - able to use Xero, Skype, 365, Workflow Max
-Able to maintain client confidentiality
-Candidate must be able to start on April 1st.
3. Technical Support Representative
Key Duties and Responsibilities:
•Maintain Online Support System, and enhance our customer support services procedures
•Undertake excellent phone, email, chat and ticket orientated support to our diverse range of clients to reassure, gather information, set expectations and provide the appropriate response
•Taking ownership of a problem, and be dedicated to proving a solution
•Use internal systems for logging calls, tickets, chats and manage escalation’s
•Report on client support issues, opportunities and assist in enhancing our training programs
•Contribute, question and share knowledge with internal teams for product improvement
Qualifications:
•Outstanding interpersonal skills with a minimum of 2 years professional experience
•Analytical and problem solving skills
•Strong attention to detail, with documentation and processes
•Strong communication, negotiation and relationship building skills
•Ability to work effectively under pressure and to perform well in a team dynamic
•Ability to handle multiple priorities and changing schedules
•A strong understanding of internet based technologies and systems
•Good personal time management & organizational skills
•Ability to achieve effective outcomes involving multiple people
•Call Logging & Help desk experience.
*Candidate must possess a Valid Passport
*Must be fit to travel
*Willing to be trained in Australia for a minimum period of 2 months (all expense paid)
*Must be available to start April 2014
How to apply: careers@nextbposolutions.com
Company: Next BPO Solutions
Contact: Careers Dept.
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