Account Manager

Qualifications

• At least 2 Years Call Center experience
• w/ Managerial experience
• Detail-oriented, organized, very analytical
• Has demonstrated excellent written and oral communication skills

Description

• Responsible for maintaining and strengthening relationships with clients
• Minimizes client attrition by renewing service contracts.
• Identifies potential client concerns and pro-actively resolves them.
• Up -sell clients on other products and services offered by the company
• Makes sure that the client`s quota and needs are met within the specified time frame agreed upon in the contract
• Responsible in keeping the production leader updated with any changes or feedback coming from the client.
• Familiarizes the group with the client needs, specifications, design targets, development process, design standards, techniques and tools to support overall performance.
• Monthly aims for a 100% Client Retention Rate, no outstanding collections from the clients, and acceptable revenue per agent.

Sign up at join.callboxinc.com then visit us 9th floor Landco bldg for your interview.