Operations Manager and Call Center Agents

Callbox is an industry award-winning full service sales and marketing firm that provides global market access via direct marketing, web marketing, sales support, database services, and advanced sales force management.

Hiring: Operations Manager

Responsibilities:

• responsible for the day to day management, budget, and profit and loss results for all of Davao operations.
• manage employee recruiting, compensation and discipline for all levels to ensure better attainment and retention of employees
• evaluate internal business processes, and provide strategic planning and execution to enhance profitability, productivity and efficiency throughout Davao branch
• must be knowledgeable of all products and services, company benefits, procedures and policies and provide periodic awareness to subordinates
• develop an organizational structure to recruit personnel for key supervisor roles, develop employee retention strategies, and implement training and employee education programs
• provide support to the CEO/COO and collaborate with other senior leaders to establish/improve employee performance standards and overall staff experience
• lead a staff of supervisors that directly reports to the Operations Manager

Requirements:

• must possess at least a Bachelor’s Degree, any field.
• at least 6 years of working experience in any industry, 3 years of which is in the managerial capacity
• must be willing to go on night shift

Hiring: Call Center Agents

As an outbound sales agent, you’ll be conducting either telephone appointment setting, event telemarketing and telephone surveys. You must be able to handle calls and navigate the computer, while providing excellent service. It can be challenging at first, but you’ll be rewarded with cash incentives as you help our clients meet their sales goals.

• Must be at least 18 years old and above
• Must possess at least a High School Diploma
• With excellent command in English language, both oral and written
• Fresh graduates/Entry level applicants are encouraged to apply
• Full-Time positions available
• We offer:
• Competitive salary
• Additional cash incentives and commission
• Outstanding health and medical benefits
• Free meals
• Birthday Leave
• Leave incentives
• Weekend off

Interested applicants may send their resume and applications to this email address: davaocareers@callboxinc.com.