Call Center Agent

Job Industry	Outsourcing/Offshoring
Job Type	Full Time
Experience Level	Entry Level
Date Posted	2018-11-06
Job Location	Davao City
Company Information	ALORICA Philippines Davao City, Davao del Sur Website: https://www.alorica.com ALORICA Inc. We’re a company that does one thing — we make lives better… one interaction at a time — for our clients, customers, colleagues and communities. Working at Alorica, is so much more than just a job. We care about our employees, and we strive to create great workplace environments in which they feel valued and appreciated. At Alorica, you can help people every day, build your career and discover an extended family of awesome co-workers. Our teams work in the latest state-of-the-art facilities, which are housed on safe and secure campuses and feature lounges, fitness centers, sleeping quarters and 24-hour medical clinics. Today, we operate 17 sites in 12 cities—and we’re continuing to expand, and we like you to grow with us! Simply put, working at Alorica can be rewarding in so many ways!
Job Description	At ALORICA we care about our employees, and we strive to create great workplace environments in which they feel valued and appreciated. You can build your career with us and discover an extended multinational family of awesome co-workers. Our teams work in the latest state-of-the-art facilities housed on safe campuses and feature lounges, fitness centers, sleeping quarters and 24-hour medical clinics. In the Philippines, we operate 17 sites in 12 cities—and we’re continuing to expand, and we like you to succeed and grow with us! JOB RESPONSIBILITIES • communicate with customers in a courteous, friendly and professional manner using agreed procedures • listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport • clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • maintain basic knowledge of client products and/or services
Job Qualifications	QUALIFICATIONS The best fit for this job is someone who: • is 18 years old or above • is fluent in ENGLISH • has excellent verbal/written communication skills • can do problem-solving tasks • is computer literate • is skilled in using Microsoft Office software • has typing and data entry skills • at least graduated HIGH SCHOOL but reaching college level or finishing a degree is a plus • is not tied up with his academics; not currently studying nor enrolling next term • can commit to full time employment • is flexible in adapting to rotational work shifts and days off BENEFITS • very competitive salary • life and medical insurance • state of the art facilities • salary payout every two weeks • rice allowance* • recreation areas* • access to computers for web browsing* • sleeping lounges* • gym* [ * - depending on the site and/or account ]
Number of Job Opening	100
Highest Education Attainment	At least Highschool Graduate
Contact Info	Nicanor Ramos Contact Phone : +639328485490 Contact Email : alorica.ph@job4u.com