Address:3 Floor Conpinco Building, J.P Laurel Avenue, Bajada, Davao City
Davao City - 8000
Inbound Callcenter Support Agent
1. Sales Support ( Must have inbound call center exp.) Preferably with experience with - Live Support Agent ( Bank Accounts) - Live Support Agent ( Merchant accounts) - Live Support Agent ( Escalations)
Help Desk Support
General Purpose User support and customer service on company supported computer applications and software. Provides technical support and customer service Troubleshoot problems and advise on the appropriate action.
Main Job Tasks and Responsibilities
Provides assistance for end users in the help desk for technical and remote support
Install software and diagnose its problems through telephone, email and remote support determining the source of the problem to get it fixed and forward unresolved issues to higher IT staff.
Provides assistance to main office ( New Zealand) through purchase support and maintenance for office facility
programs through order processing, scheduling and servicing online installations, database set-up and doing after installations, after installation maintenance for software end users.
Answer queries regarding software usage or issues.
Ensure that all activities adhere to approve, adopted standards and best practices.
follow standard help desk procedures
identify and escalate situations requiring urgent attention
prepare activity reports
stay current with system information, changes and updates
Education and Experience
working knowledge of fundamental operations of relevant software, hardware and other equipment
knowledge and experience of customer service practices
related experience and training
Graduate of any related IT course
oral and written communication skills
customer service orientation
adaptability to different work environment
attention to detail
Open for flexible schedules
He/She must have:
- Knowledge and strong grasp of English grammar.
- Creative writing and Internet research skills.
- Familiarity and ability to navigate Mozilla Firefox and Internet Explorer browsers.
- Proficiency in Microsoft Word.
- College degree, preferably in Journalism, Literature or Mass Communications.
- Professional writing experience is a plus.
- Ability to work under pressure and with minimal supervision.
- Fast learner, self-motivated and enthusiastic. With a passion for learning and continuous self-improvement.
Please send your writing samples (in MS Word) or indicate URLs of your online works and/or blogs
Social Media Optimizer
• Develops and maintains different online personalities.
• Indentifies and presents social networking opportunities.
• Writes blog content and comments on forums and other blogs.
• Tracks and evaluates progress and results.
• Identifies new opportunities for social networking and SEO.
• Compiles media information/statistics.
• Identifies and presents opportunities to saturate the internet with links back to our websites.
• 1-3 years of experience in related field.
• Must have understanding and experience with internet marketing.
• Must have understanding of Search Engine Optimization.
• Must have knowledge of social networking sites, forums and blogs.
• Strong written and oral communications.
• Project and Time management skills
• Effective interpersonal skills
• Self-starter, eager to tackle challenging projects and assignments, able to multi-task
• Skilled in Microsoft programs
• Creative team player
• Knowledgeable in HTML
Customer Service Representative
• He/she is able to ensure customers satisfaction with the product or service
• With experience as call center agent and with computer skills
• Knowledgeable with regards to the product being introduced/ market
• Perceiving, efficient, and provide information in response to inquiries about products or services and to handle and resolve complaints
• Fast and accurate in customer orders and knows how to plan techniques in ways to improve the business and solve problems
• Willing to work overtime in order to meet the demands of customers.
• Capable to improve and develop new systems and procedures to have desirable customer service efficiency.
• Good English Communication Skills preferably with American or British accent
• Self- motivated
• An experienced communicator and supportive to goals
• Possessing excellent listening and rapport building skills